Terms of Service

You must be at least 13 years old to hold an Account. In the European Economic Area, the United Kingdom and Switzerland, you must be at least the age of digital consent in your country of residence, which is 16 years old unless a lower age applies locally, as set out in the table below.

If you are under the age of majority where you live but at or above the applicable minimum age, you may only use the Service with the involvement and consent of a parent or legal guardian, who accepts these Terms on your behalf and is responsible for your use of the Service and for any charges you incur.

• You must hold a valid Discord account in good standing, because Discord is currently the only sign-in method for the Service.
• You must not be barred from using the Service under the laws of your country of residence or of the jurisdiction from which you access the Service.
• You must not be a person or entity subject to sanctions as described in the Export controls and sanctions section below.
• You must not have previously been permanently banned from the Service, and you must not create an Account on behalf of, or for the benefit of, any person who has been permanently banned.
• You must provide accurate information where the Service asks for it, and keep it up to date.

We may refuse, suspend or withdraw access to the Service where we reasonably believe an eligibility condition is not met, and we may require evidence of eligibility before restoring access.

Accounts are created and accessed exclusively through Discord OAuth. We do not issue passwords to Account holders. When you authorise the connection, Discord shares your Discord user identifier, username, global display name, email address, avatar and the list of external platform connections on your Discord profile, which we use to create your Account and to help you populate your social links.

If your Discord account is deleted, disabled or loses the connection to the Service, you may be unable to sign in. We cannot restore access to an Account whose underlying Discord identity is no longer available, and we are not liable for loss of access caused by a change to your Discord account or by a change to Discord's platform, APIs or policies.

You may revoke the connection between your Discord account and the Service at any time from Discord's authorised applications settings. Revoking the connection prevents future sign-in but does not by itself delete your Account or your Content.

• You are responsible for all activity that occurs under your Account, whether or not you authorised it, except to the extent the activity results from our own failure to meet our security obligations.
• You must keep your Discord credentials secure and enable the security features Discord offers, including two-factor authentication.
• You must notify us at [email protected] promptly if you believe your Account has been accessed without your authorisation.
• You must not sell, rent, lease, share, transfer or otherwise make your Account available to any other person, and you must not acquire an Account from anyone else.
• You must not operate multiple Accounts to evade an Enforcement Action, to inflate engagement metrics, or to circumvent any limit or entitlement gate.

Sessions on the Service are held in a server-side session cookie and expire after approximately 24 hours of validity by default. You should sign out when using a shared device.

You may stop using the Service at any time. To close your Account and request deletion of the associated personal data, contact [email protected] from the email address on your Account or from the Account itself. We will action verified requests as described in the Privacy Policy.

Closing your Account does not entitle you to a refund of any amount already paid, except where the Right of withdrawal, refunds and chargebacks section or applicable law says otherwise. Closing your Account does not erase records we are required or permitted to retain, such as transaction records, moderation records and security logs.

Usernames are allocated on a first-come, first-served basis and form part of the public address of your Profile. You do not acquire ownership of, or any property right in, a username. We grant you a revocable licence to use it while your Account remains active and compliant with these Terms.

Some usernames are reserved. This includes names that are, or closely resemble, our own brand and product names, staff and system names, generic service paths, and names reserved for rights holders or for future features. We may also reserve or release names to protect users from confusion and impersonation.

If you change your username, the previous name may be held for up to 180 days before it becomes available to other users again. We record username history so that impersonation and evasion can be investigated.

• Registering, holding or accumulating usernames primarily in order to sell, rent, trade or transfer them, whether for money, goods, services or in-game items.
• Registering a username to prevent another person from using it, or to extract value from a rights holder.
• Registering a username that impersonates another person, brand, team, tournament, game or organisation, or that falsely suggests an affiliation, endorsement or staff role.
• Registering a username that is unlawful, that breaches the Community Guidelines, or that consists of a slur, a hateful reference, sexual content involving minors, or a threat.
• Automating, scripting or coordinating registration in order to obtain usernames at scale or ahead of other users.

A subdomain of social.page is available with the Premium and Verified tiers, and connecting your own custom domain is available with the Verified tier. Subdomains remain part of our namespace and are licensed to you on the same basis as usernames.

If you connect a custom domain, you represent that you own or are authorised to use that domain, and you remain solely responsible for registering it, renewing it, paying its costs, and configuring its DNS records as we instruct. We provision and renew a TLS certificate for the connected domain through our infrastructure provider, and you authorise us to do so on your behalf for as long as the domain is connected.

• We do not guarantee that a custom domain will validate, that certificate issuance will succeed, or that any particular DNS or registrar configuration will work, since these depend on services outside our control.
• We may disconnect a custom domain where it is used in breach of these Terms, where validation repeatedly fails, where it creates a security risk, or where a certificate authority or infrastructure provider requires it.
• You must not point a domain at the Service in a way that impersonates another service, phishes for credentials, distributes malware, or breaches a third party's rights.
• If your Entitlement lapses, is revoked or is downgraded, custom-domain and subdomain routing may stop working, and your Profile may revert to its path-based address.

You retain all ownership rights you already hold in Your Content. Nothing in these Terms transfers ownership of Your Content to us. We do not claim any right to Your Content beyond the licence described in this section, which exists purely so that we can operate the Service you asked us to provide.

By submitting Your Content to the Service, you grant us a worldwide, non-exclusive, royalty-free, fully paid, transferable and sublicensable licence to host, store, cache, reproduce, back up, transmit, publish, publicly display, publicly perform, adapt for technical purposes and distribute Your Content, solely for the following purposes:

• Operating, delivering and displaying your Profile to Visitors on the addresses you have configured.
• Technical processing that is inherent to delivery, including transcoding, resizing, compression, format conversion, thumbnail creation, caching and delivery through a content delivery network.
• Generating link previews and Open Graph preview images so that your Profile renders correctly when shared on other platforms.
• Creating and retaining backups, disaster-recovery copies and system logs.
• Reviewing Content for compliance with these Terms and the Community Guidelines, including automated scanning and human moderation review.
• Complying with law, responding to legal process, and establishing, exercising or defending legal claims.

This licence exists only for as long as we need it for the purposes above. It ends when you delete Your Content or close your Account, except that it survives for the limited period needed to purge backups and caches, and it continues indefinitely for records we must retain for legal, security, moderation or accounting purposes.

We do not use Your Content to advertise or promote third parties without your permission, we do not sell Your Content, and we do not licence Your Content to third parties for their own independent use.

For all of Your Content, you represent and warrant that:

• You own it or have all rights, licences, consents and permissions needed to submit it and to grant the licence above, including any rights in music, artwork, fonts, screenshots, game assets, footage, photographs and third-party trademarks it contains.
• It does not infringe or misappropriate any copyright, trademark, trade secret, patent, moral right, right of publicity, right of privacy or other right of any person.
• You have obtained the consent of every identifiable individual whose image, likeness, voice, name or personal information appears in it, and, where that person is a minor, the consent of their parent or guardian.
• It is not unlawful, and its publication does not breach the Community Guidelines, any contract you are party to, or any platform rule that applies to material you have taken from elsewhere.
• It contains no malware, no deceptive redirect, no hidden payload and no code intended to interfere with the Service, a Visitor's device or any other system.

AMA questions submitted to your Profile are Content supplied by other people. You decide whether to publish a question together with your answer. Once you publish it, you are responsible for the decision to publish and for your answer, and the published material is treated as part of your Profile for the purposes of these Terms and the Community Guidelines. AMA submissions are rate-limited to approximately 20 per hour per submitter to limit abuse, and you can disable AMA entirely in your Profile settings.

The Service is a publishing tool, not an archival or backup service. You are responsible for keeping your own copies of anything you upload. We may impose or change storage, file-size, file-count, format and bandwidth limits, and we may delete Content that exceeds an applicable limit, that fails a moderation scan, that is not referenced by any Profile, or that belongs to a closed Account.

We use a combination of automated detection and human review. Uploaded images and video are scanned automatically before they are published, and we maintain a block list of content hashes so that material we have already removed cannot simply be re-uploaded. Visitors and Account holders can report Content and Accounts. Reports and automated flags enter a single moderation queue where trained reviewers assess them against the Community Guidelines.

Where we determine that these Terms or the Community Guidelines have been breached, or where action is required by law or to protect users, we may take one or more of the following actions, proportionate to the severity, the harm caused, the context and your history:

We will normally notify you of an Enforcement Action through an in-app notification that records what was actioned, the reason, and the deadline for an appeal. We may act without prior notice where the Content is manifestly unlawful, where there is a risk of imminent harm, where notice would frustrate an investigation, or where law requires it.

You may appeal an Enforcement Action within 14 days of the date the action was taken, using the account standing page at /appeals. Appeals are reviewed by a member of our moderation team, and wherever practical by someone other than the reviewer who took the original decision. We aim to acknowledge appeals promptly and to decide them within a reasonable period.

• One appeal may be submitted per Enforcement Action. The outcome of an appeal is final within the Service.
• If an appeal succeeds, we will reverse the action and, where possible, restore the affected Content or access. Restoration is not always technically possible, particularly where Content was deleted by an automated scan.
• Appealing does not pause an Enforcement Action while it is under review.
• If the 14-day window has passed, or if you cannot sign in to lodge an appeal, contact [email protected].

Nothing in this section limits your right to pursue any remedy available to you under applicable law, including a complaint to a competent authority or an out-of-court dispute settlement body where one is available to you.

You can report a Profile, a card, a media asset, an AMA question, a text block, an upload or an Account from the reporting control on a Profile, or by writing to [email protected]. Reports must be made in good faith. Submitting reports that are knowingly false, automated, coordinated or intended to harass is itself a breach of these Terms and may result in an Enforcement Action against you. Retaliating against a person because they reported you is also a breach.

If you believe Content is unlawful rather than merely a breach of our rules, tell us so expressly and identify the law you rely on, so that we can route your report correctly. Copyright complaints should follow the process in the Copyright complaints and DMCA process section.

The Service has a free tier and two Paid Tiers. Premium unlocks advanced customisation, including animated avatars, background video and effects, custom links, presets, premium fonts and cursors, animated tab titles and favicons, advanced analytics and a subdomain. Verified includes everything in Premium and adds the verified badge, custom-domain support, priority support and access to reserved usernames. The features included in each tier are described on the pricing page and may change as described below.

Where we describe a Paid Tier as "lifetime", this means for the operational life of the Service and for as long as your Account remains in good standing. It does not mean your natural lifetime, and it does not oblige us to operate the Service, or any particular feature of it, indefinitely. If we discontinue the Service entirely, the Service availability, changes and beta features section explains what happens.

• Entitlements are personal to your Account. They cannot be transferred, resold, shared, split across Accounts or moved to a different Account, except through the gifting flow we provide.
• If your Account is permanently banned or closed for a breach of these Terms, your Entitlement and any associated benefits are forfeited without refund.
• We may grant an Entitlement without charge, for example for testing, support remediation or promotional purposes, and we may revoke a grant that was made in error or obtained by abuse.

• Payments are taken by Stripe using the payment methods offered at checkout. You authorise the charge when you complete checkout, and you warrant that you are authorised to use the payment method.
• Prices displayed may exclude taxes. Where we are required to collect value-added tax, goods-and-services tax, sales tax or a similar amount, it will be shown or added at checkout, and you are responsible for it.
• You are responsible for any bank, card-issuer or currency-conversion fees your provider charges.
• If a payment fails, is reversed or is later disputed, the corresponding Entitlement may be suspended or removed.
• We may change prices at any time. A price change does not apply retrospectively to a purchase you have already completed.
• Promotional pricing, discount codes and launch offers are subject to any additional terms stated with the offer, may be limited in time or quantity, cannot be combined unless stated, and have no cash value.

We develop the Service continuously. We may add features to a tier, and we may modify, replace or discontinue an individual feature within a tier, for example where a third-party dependency is withdrawn, where a feature creates a security or abuse risk, or where it is not viable to maintain. Where we withdraw a material feature from a tier you have paid for, we will give reasonable advance notice by email or in-app notification and, if the change substantially reduces the value of what you purchased, we will offer you a reasonable remedy, which may be an equivalent replacement feature, a credit, or a pro-rated or full refund at our discretion having regard to your statutory rights.

Paid Tiers are digital content delivered immediately. Because the Entitlement is applied to your Account and the associated features become usable as soon as payment succeeds, purchases are final and non-refundable once access has been granted, except where this section or applicable law provides otherwise.

We will refund you where we are required to by law, and we may also refund at our discretion where a payment was duplicated, where a technical fault on our side prevented you from receiving what you paid for and we cannot remedy it, or where you were charged in error.

To withdraw, tell us clearly within the 14-day period, by email to [email protected] from the address associated with your Account, quoting the purchase and the date. You may use any clear statement; a model withdrawal form is not required. We will refund all payments received from you for the withdrawn purchase, using the same means of payment you used, without undue delay and in any event within 14 days of being informed.

Loss of the right of withdrawal. Under Article 16(m) of Directive 2011/83/EU and the equivalent provisions of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right of withdrawal is lost for the supply of digital content that is not supplied on a tangible medium where performance has begun with your prior express consent and your acknowledgement that you thereby lose the right. At checkout, you are asked to give that express consent and acknowledgement so that your Entitlement can be activated immediately. If you give it and we then activate your Entitlement, you lose the right to withdraw. If you would prefer to keep the right, do not give that consent; your Entitlement will instead be activated after the 14-day period ends.

Nothing in this section affects your separate statutory remedies if the digital content supplied is faulty, is not as described, or does not conform to the contract. Those remedies remain available to you in addition to, and independently of, the right of withdrawal.

If you are a consumer in a jurisdiction that grants mandatory refund, cancellation, cooling-off or guarantee rights, including Australian consumer guarantees under the Australian Consumer Law and comparable rights in other jurisdictions, those rights apply to you and are not limited or excluded by this section. Where a statutory right conflicts with our general policy, the statutory right prevails.

We do not refund an Entitlement where the Account is suspended, disabled or permanently banned as a result of a breach of these Terms or the Community Guidelines. If an Enforcement Action is reversed on appeal, we will restore the Entitlement rather than refund it.

If you dispute a charge with your card issuer or payment provider without first contacting us, we may suspend or remove the associated Entitlement and may restrict future purchases while the dispute is open. Please contact [email protected] first: most billing issues can be resolved directly and faster. Where a chargeback is raised in bad faith after the benefit has been consumed, we reserve the right to recover the amount and any fees charged to us, and to treat the conduct as a breach of these Terms.

We respect intellectual-property rights and respond to properly submitted notices of alleged copyright infringement in accordance with the United States Digital Millennium Copyright Act and equivalent laws elsewhere. If you believe Content on the Service infringes your copyright, send a written notice to our designated agent containing all of the following:

1. Identification of the copyrighted work you claim has been infringed, or, if multiple works are covered by a single notice, a representative list of those works.
2. Identification of the material you claim is infringing, with enough detail for us to locate it, including the full URL of the Profile, card or asset.
3. Your name, postal address, telephone number and email address.
4. A statement that you have a good-faith belief that the use of the material is not authorised by the copyright owner, its agent or the law.
5. A statement that the information in the notice is accurate, and, under penalty of perjury, that you are the copyright owner or are authorised to act on the owner's behalf.
6. Your physical or electronic signature.

Designated agent

[DMCA DESIGNATED AGENT NAME]

Email

[email protected]

Post

[DMCA AGENT ADDRESS]

Telephone

[DMCA AGENT TELEPHONE]

On receiving a compliant notice, we will act expeditiously to remove or disable access to the identified material, and we will notify the user who published it, passing on a copy of the notice, including the identity of the complainant where permitted. We may also record a strike against the Account.

If your Content was removed and you believe it was removed in error or misidentification, you may send a counter-notice to [email protected] containing: identification of the removed material and its former location; a statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification; your name, address, telephone number and email address; a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or, if outside the United States, of any judicial district in which we may be found, and that you will accept service of process from the complainant; and your signature.

If we receive a valid counter-notice, we will forward it to the original complainant and may restore the material in not less than 10 and not more than 14 business days, unless the complainant notifies us that it has filed an action seeking a court order to restrain the allegedly infringing activity.

We operate a repeat-infringer policy. Accounts that accumulate repeated, unresolved copyright strikes will have their Content removed, may be suspended, and will be permanently banned where the pattern continues. We also terminate Accounts where a single infringement is egregious or wilful. Successful counter-notices and withdrawn or invalid complaints are not counted as strikes.

If you are a rights holder relying on the EU Directive on Copyright in the Digital Single Market, the E-Commerce Directive, the Digital Services Act, the UK Copyright, Designs and Patents Act 1988 or another national regime, you may use the same address at [email protected]. Please state the law you rely on, identify the right and the material precisely, and provide evidence of your entitlement, so that we can process your notice correctly. Trademark, design-right, database-right, publicity and privacy complaints should be sent to [email protected].

You may terminate this agreement at any time by ceasing to use the Service and asking us to close your Account.

We may suspend or terminate your Account, your access to the Service, or this agreement, with immediate effect and without prior notice where necessary, if:

• You breach these Terms or the Community Guidelines, or we reasonably believe you have.
• Your use of the Service creates a legal, security, financial or reputational risk to us, to other users, or to a third party.
• You are, or become, ineligible under the Eligibility section, including where you fall under sanctions.
• We are required to do so by law, by a court or regulator, or by a provider on whom the Service depends.
• Your Account has been inactive for an extended period, in which case we may reclaim your username and, after further notice, close the Account.
• We cease to provide the Service, in which case the notice provisions in the Service availability section apply.

Where the circumstances permit, we will use proportionate measures and give you notice and an opportunity to remedy the issue before terminating. Where we suspend rather than terminate, we will tell you what is required to restore access.

• Your right to access and use the Service ends immediately, your Profile is unpublished, and connected subdomains and custom domains stop resolving to it.
• Your username may be released for use by others after any applicable holding period.
• Your Entitlements end and, where termination follows a breach by you, are forfeited without refund.
• We may retain and continue to process data as described in the Privacy Policy, including where retention is necessary to comply with law, to enforce our rules, to prevent evasion of an Enforcement Action, or to establish, exercise or defend legal claims.
• Sections that by their nature should survive termination will do so, including Your Content licence to the extent stated, Our intellectual property, Feedback, Disclaimer of warranties, Limitation of liability, Indemnification, Dispute resolution, Governing law and General terms.

Before starting any formal proceeding, you agree to try to resolve the dispute informally. Send a written notice of dispute to [email protected] describing the dispute, the relevant Account, the facts, the relief you seek and how you calculated it. We will do the same if we have a dispute with you, using the contact details on your Account. Both parties agree to negotiate in good faith for 30 days from the date the notice is received. Most issues are resolved at this stage, and it costs neither party anything.

The 30-day period does not run against any statutory limitation period, and either party may seek urgent injunctive relief in court at any time to protect intellectual-property rights or prevent imminent harm.

If the dispute is not resolved within the 30-day period, and to the extent permitted by the law applicable to you, any dispute, claim or controversy arising out of or relating to the Service or these Terms, including their formation, interpretation, breach, termination, validity or enforceability, will be resolved by final and binding arbitration administered by [ARBITRATION PROVIDER] under [ARBITRATION RULES], before a single arbitrator, with the seat of arbitration in [ARBITRATION SEAT / CITY], in English, rather than in court.

• The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability or formation of this arbitration agreement, including any claim that it is void or voidable.
• The arbitrator may award any relief a court could award, but only in favour of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.
• The arbitrator's award is final and binding, and judgment on it may be entered in any court of competent jurisdiction.
• Each party bears its own legal costs unless the applicable rules or law provide otherwise. Where you are a consumer, we will bear the arbitration filing and administrative fees to the extent the rules require, and we will not seek our legal costs from you unless the arbitrator finds your claim frivolous.
• Arbitration is confidential, except to the extent disclosure is required by law or to enforce the award.

Opt-out. You may reject this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms, stating your name, the Account concerned and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms, and we will not retaliate against you for opting out. If you opt out, disputes will be resolved in the courts identified in the Governing law and venue section.

To the maximum extent permitted by applicable law, you and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, representative or private-attorney-general proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. You and we each waive any right to a trial by jury where such a waiver is permitted.

If this class-action waiver is found unenforceable as to a particular claim or a particular request for relief, that claim or request will be severed and heard in a court of competent jurisdiction, while all other claims remain in arbitration. If the entire arbitration agreement is found unenforceable in respect of you, the Governing law and venue section applies to your disputes.

Either party may bring an individual claim in a small-claims court or tribunal of competent jurisdiction instead of arbitration, provided the claim stays in that forum and remains individual. Nothing in this section prevents you from reporting a concern to, or seeking relief from, a governmental, regulatory or supervisory authority, including a data-protection authority or a consumer-protection body.

If you are a consumer resident in the European Union, the European Economic Area, Switzerland or the United Kingdom, nothing in this section deprives you of the protection of the mandatory consumer-protection law of your country of residence, and nothing requires you to arbitrate or to litigate outside the courts of your place of residence where the law gives you that right. You may bring proceedings in the courts of your country of residence, and we may bring proceedings against you only there. Where an out-of-court alternative dispute-resolution or online dispute-resolution body is available to you, you may use it, and we will cooperate with it in good faith.

To the extent permitted by applicable law, any claim arising out of or relating to the Service or these Terms must be brought within one year after the claim arose, otherwise it is permanently barred. This limitation does not apply where the mandatory law applicable to you provides a longer non-waivable period, including for consumers.

• You benefit from the mandatory consumer-protection law of your country of residence, and nothing in these Terms limits it.
• Under the Digital Services Act, our single point of contact for users and authorities is [email protected]. Our reporting mechanism, statement-of-reasons practice and internal complaint-handling process are described in the Content moderation, enforcement and appeals section and in the Community Guidelines.
• You may lodge a complaint about a moderation decision through our internal appeal process at /appeals and, where available to you, refer the matter to a certified out-of-court dispute settlement body.
• Statutory conformity rights for digital content and digital services apply to Paid Tiers in addition to any remedy stated in these Terms.
• Where we suspend or terminate your Account for a breach, we will give you a statement of reasons in the manner required by law, unless prohibited from doing so.

• Your statutory rights under the Consumer Rights Act 2015, including in respect of digital content, are unaffected by these Terms.
• Your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is described in the Right of withdrawal, refunds and chargebacks section.
• Nothing in these Terms excludes liability that cannot be excluded under the Unfair Contract Terms provisions of the Consumer Rights Act 2015.

• Under California Civil Code section 1789.3, California users are entitled to this notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
• California residents under 18 who have posted Content may request its removal by contacting us; removal does not guarantee complete or comprehensive removal of Content that has been copied or reposted by others.
• California privacy rights are described in the Privacy Policy.

If you are resident in a jurisdiction whose mandatory law conflicts with these Terms, the mandatory law prevails for you to the extent of the conflict, and the remainder of these Terms continues to apply. If you believe a provision of these Terms is unenforceable where you live, tell us at [email protected] so we can consider a regional supplement.